F&Q

WHAT'S INCLUDED IN OUR FLAT-RATE SERVICE ?

All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!

(Any additional rooms such as studies, theatres, home offices are considered as bedrooms.)

CAN I GIVE THE CLEANER A KEY?
Unfortunately, we no longer accept keys from customers due to security reasons.
We recommend using a key lock box for security and convenience. Otherwise, you can leave your key and let us know in the booking details.
When you book a clean with us, you will be able to add a note with your entry details.
HOARDING & HAZARDOUS CONDITION POLICY
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
BREAKAGE AND LOSS POLICY
If there is a breakage or loss during your cleaning, notification of such an event must be made to Cleanpro solution within 48 hours of service, by email or phone. Once Cleanpro solution receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.
WHAT IS THE " HAPPINESS GUARANTEE"

Our Happiness Guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:

  • Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.
  • Photos of concerned areas may be required prior to revisit or refunds.
  • 48 hours grace period is given for Move-in/Move-Out cleans.
  • We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of last service to be eligible for credit or refund of service.
  • After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
LATE CANCELLATION FEES

We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $50 charge.

HOW MANY PEOPLE WILL COME TO CLEAN MY HOUSE?

A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).

HOW LONG IT WILL TAKE TO CLEAN MY HOUSE ?

It all depends on the condition of your home!

DO I HAVE TO BE PRESENT FOR A CLEANING ?

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!

WHAT SERVICES DON'T YOU OFFER?

We don’t offer cleaning of Chandeliers, Light Bulbs, Bio-hazards(Mold, etc..), Hoarding, Animal Waste, Cobwebs, High Reach Areas(More than 2 step ladder), Putting away dishes, Exterior Windows, Large furniture moving, and Large scale trash disposal.

WHAT IS DEEP CLEAN ?

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.

ARE YOUR CLEANING TEAMS PET FRIENDLY ?

Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.

HOW DO I BOOK FOR A CLEANING SERVICE ?

All you have to do is submitting your detail of requirement by clicking into ” GET QUOTE ! “, enter your relevant details and we’ll reply on the same business day confirming the appointment and arrival time. Also you can call 0449-699-633 for live help or chat with us.

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